Privacy policy.

Privacy Policy – The 1815 Building

Last Updated: 22nd September 2025

At The 1815 Building, we are committed to protecting your privacy and handling your personal data with transparency and care. This policy explains what data we collect, how we use it, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).

1. Who We Are

The 1815 Building is a privately managed student accommodation provider located in Brighton, UK.

If you have any questions about this policy, you can contact us at:

Email: info@the1815building.com

2. What Information We Collect

We may collect and process the following types of personal data:

  • Contact details: Name, email address, phone number

  • Booking and tenancy information: Accommodation preferences, contract duration, ID verification

  • Live chat transcripts (via Tawk.to)

  • Email communications

  • Website usage data (via cookies)

3. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and arrange viewings

  • Process applications and prepare tenancy agreements

  • Provide support via live chat and email

  • Manage your stay and resolve maintenance requests

  • Improve our website and services

We do not sell your data or use it for unsolicited marketing.

4. Legal Basis for Processing

We process your data based on:

  • Consent (e.g. when you submit an enquiry or start a live chat)

  • Contractual necessity (e.g. to prepare or manage a tenancy)

  • Legitimate interests (e.g. site security, service improvement)

5. How Long We Keep Your Data

We keep your data for as long as necessary:

  • Enquiry/chat data: up to 12 months

  • Tenancy records: up to 6 years (for legal and accounting purposes)

6. Sharing Your Data

We only share your data with:

  • Trusted service providers (e.g. Tawk.to for live chat, COHO for tenancy management)

  • Legal or public authorities when required by law

7. Cookies and Website Tracking

We use cookies and analytics tools (e.g. Google Analytics) to understand how visitors use our site. You can manage cookies in your browser settings.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict certain types of processing

  • Withdraw consent at any time

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

9. Security

We take appropriate technical and organisational measures to secure your data.

10. Changes to This Policy

We may update this policy occasionally. The latest version will always be posted on our website.

Contact Us

If you have questions or concerns, please email: info@the1815building.com